Personal Data Protection

This cookie policy (hereinafter: "Policy") explains which cookies and similar tracking technologies are used by the website www.sanela.dmitrovic.com (hereinafter: "Website"), operated by Sanela Dmitrović, Psychological Counseling and Coaching Services (hereinafter: "Controller"). The Policy is prepared in accordance with Regulation (EU) 2016/679 (GDPR), Directive 2002/58/EC (ePrivacy Directive), and the Electronic Communications Act (ZEKom-2).

Cookies are small text files that are stored on your device when you visit a website. Cookies allow the website to remember your settings, improve the user experience, and help analyze web traffic. In this Policy, the term "cookies" also covers other similar technologies (e.g., local browser data storage). 

Cookies that are not strictly necessary for the operation of the Website are not installed on your device until you provide valid consent.

More detailed information about the processing of personal data is available in our Privacy Policy, which is accessible on the Website.

2. Cookie Categories

• Essential cookies – are essential for the operation of the Website. Without them, the basic functionality of the website is not possible. Your consent is not required for these cookies, as they are based on the legal basis of service provision (Article 157(1) ZEKom-2). Legal basis: exception to the consent requirement – necessity for service provision.
• Functional cookies – they improve the functionality of the Website and remember your settings (e.g., language version, video playback). Without them, certain advanced features may not work correctly. Legal basis: consent (Art. 6(1)(a) GDPR, Art. 157 ZEKom-2). 
• Statistical (Analytical) Cookies – they collect anonymized data about Website usage, such as the number of visitors, most frequently visited pages, and navigation patterns. This data helps improve the Website's performance and content. Legal Basis: consent (Art. 6(1)(a) GDPR, Art. 157 ZEKom-2). 
• Marketing Cookies – they track visitors across websites to display personalized ads. They are used by advertising networks with the website operator's consent. Legal Basis: consent (Art. 6(1)(a) GDPR, Art. 157 ZEKom-2). 

3. Cookies on Our Website

4. Cookie Management

When you first visit our Website, a cookie banner is displayed before any non-essential cookies are installed, allowing you to:

• accept all cookies;
• reject all cookies, except essential ones;
• customize your settings for individual cookie categories.

You can change or withdraw your consent at any time via the cookie management link available in the Website's footer.

The Controller ensures that:

• the option to reject cookies is equally visible and accessible as the option to accept them (equality of the "Accept" and "Reject" buttons);
• no consent fields are pre-selected (without pre-ticked boxes);
• access to the Website is not conditional on accepting cookies (without a so-called cookie wall);
• a record of given consents (date, scope, and method of consent) is kept, which allows for demonstrating the validity of consent in accordance with Art. 7(1) GDPR.

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You can also manage cookies directly through your web browser settings. Instructions for the most commonly used browsers are listed below:

• Google Chrome: Settings > Privacy and Security > Cookies
• Microsoft Edge: Settings > Cookies and Site Permissions
• Mozilla Firefox: Settings > Privacy and Security
• Safari: Settings > Privacy
• Opera: Settings > Privacy and Security

Warning: If you disable or delete cookies, some Website features may not function correctly or fully. Essential cookies are necessary for the basic operation of the Website and cannot be disabled via the consent management tool.

5. Third-Party Cookies and External Links

Third-party services integrated into our Website (especially YouTube and Google) may place their own cookies on your device. The Controller has no control over third-party cookies and is not responsible for their data processing.

For more information about the cookies and privacy practices of these providers, please refer to their privacy policies:

• Google: https://policies.google.com/privacy
• YouTube: https://www.youtube.com/intl/ALL_si/howyoutubeworks/our-commitments/protecting-user-data/
• Cloudflare: https://www.cloudflare.com/privacypolicy/

The Website may also contain links to other external websites and social media profiles. The Controller is not responsible for the cookie policies and privacy practices of these external websites.

6. Changes to the Cookie Policy

The Controller reserves the right to update or amend this Policy at any time. The updated version will be published on the Website with an indication of the new effective date.

For more information on the processing of personal data, please refer to our Privacy Policy, available at www.saneladmitrovic.com.

7. Contact Information

If you have any questions or requests regarding this Cookie Policy, you can contact us:

• Name: Sanela Dmitrović
• Email:contact@saneladmitrovic.com
• Website: www.saneladmitrovic.com

Sanela Dmitrović s.p., Psychological Counseling and Coaching
Pilonova ulica 10, 1000 Ljubljana
www.saneladmitrovic.com

Types of Data Collected

When subscribing to services or ordering content on the website www.saneladmitrovic.com (on the contact page and via the Order Form), we collect the following data:

By using the website, you represent and warrant that all information you have provided in the registration form or otherwise in connection with the use of the website and services is complete and accurate, and that you will update it as necessary to ensure it remains complete and accurate.

We guarantee that the data will be used exclusively for our own needs and for our communication, and will not be shared with third parties. After communication based on the contact form is completed, the entered data will be deleted.

On other pages, email addresses are collected from users who wish to subscribe to e-newsletters. The collected data will be used exclusively for our own needs and for informing subscribers about the latest news, activities, other events, and other interesting content. If you do not wish to receive email messages, you can opt out by following the unsubscribe instructions provided in each email or by sending a request to sanela@sanela.dmitrovic.com

Purpose of Personal Data Processing

Data is used for invoicing, providing access to purchased content, and sending notifications related to services and appointments (e.g., notifications about changes or cancellations of appointments).
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Data is also used for analysis and improving the user experience on the website.

Data Protection

Personal data is stored on secure servers and is accessible only to authorized personnel.

The provider commits to processing and storing personal data in accordance with high data protection standards.

Data Retention Period

Data is stored for as long as necessary to fulfill contractual obligations and in accordance with legal requirements.
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After the termination of the contractual relationship, the user has the right to delete their data, except in cases where legislation stipulates otherwise.

Use of Cookies

The website uses cookies to monitor usage and improve the user experience. Visitors are informed about the use of cookies and have the option to manage cookie settings.

User Rights

Users have the right to access, rectify, erase, restrict processing, and data portability of their data. All requests can be sent to the email address: contact@saneladmitrovic.com 

In case of a violation of rights regarding personal data, the user may file a complaint with the Information Commissioner.

Changes to the Privacy Policy

The operator reserves the right to change the privacy policy due to changes in legislation or business operations. All changes become effective on the date of their publication on the website.